HR Protocol — Refund Policy
This Refund Policy applies to purchases of virtual currency ("Essence of Hell" / "EoH") and related services on this platform. This policy complies with EU consumer protection law, including the Consumer Rights Directive (2011/83/EU).
1. Digital Goods Exception
EoH is a digital good delivered immediately upon purchase. Under EU Directive 2011/83/EU Article 16(m), the right of withdrawal does not apply to digital content delivered immediately when:
- You have given prior express consent to begin delivery immediately
- You have acknowledged that you lose your right of withdrawal
By completing a purchase, you expressly consent to immediate delivery and acknowledge that your right of withdrawal is waived once the EoH is credited to your account.
2. Technical Issues
If a purchase was not correctly credited due to a technical error, contact us immediately via our support ticket system for resolution.
3. Exceptions
Since EoH is a digital good delivered immediately, refunds are generally not available. Specifically, refunds will not be issued for:
- EoH that has been credited to your account (delivery completed)
- Account termination due to Terms of Service violations
- EoH obtained through promotions, giveaways, or admin grants
- Fraudulent purchase activity
4. Chargebacks
If you initiate a chargeback without first contacting us, your account may be suspended pending resolution. Please use our support ticket system first for faster resolution.
5. Contact
Ridoco
De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands
KVK: 95439609 | BTW: NL005153257B49
Email: billing@doombringerz.com
Phone: +31 6 49154776